TFCC Over-Run and Shattered Glass Drift Pre-Order Update: Pre-Orders Should Be Back Up Tomorrow

Diem wrote:

Ultra gordon wrote:Just got email we can't order till tmrw

On the plus side the email also includes a link to allow those who were not sure if their order went through or not to confirm it. That's a very good thing.

In a bit of irony, I had to open my spam folder to even find the e-mail. I actually got several e-mails from them, one of which confirming that my order had in fact gone through.

As far as the delay, I think the fandom would be far more forgiving if they didn't always have such a short window laid down by FunPub on the other end which in the past has included things such as a day or less for an exclusive (and this year the BotCon hotel, for the most part) and less than a week for last year's BotCon Primus packages.

I'd just like to formally say this is all my fault,...i was the guy who goaded them into starting the pre-order when they did,...(go look at their facebook page, and read the comments on the SG Drift picture on their wall,...I'm Jay) https://www.facebook.com/photo.php?fbid=290913730967612&set=a.152760178116302.31570.151255348266785&type=1&ref=nf haha

anyways, to make a long story short, I at least got my order in,....i'm pretty sure my lightning fast fingers got the VERY first order in,...my order number is 60600,...and I double dog dare someone to have a lower number,...if ya do you win a nice shiny penny! (maybe we can have a mini-contest here to see who DID get the first order, i'm just kinda curious actually)

Your skills are weak, young jedi. 605XX's are the realm of the dark side of the force.

Well, my order still shows up using the link they provided, though I never did get a confirmation email. Hopefully my order did go through. I won't know for at least a few more days though most likely, because my bank is quite slow at updating recent transactions to my account. That means if it didn't go through, by the time I find out for certain, it will likely be too late as they'll be sold out.

I have two options here: 1. Leave it be and hope for the best (i.e., assume the order did go through as their website shows) 2. Purchase a second set and potentially end up with 2x the figures I wanted and end up wasting all that money.

I'm going with option 1. for now, I just hope I'm right .

edit: I just checked my email (again), and I finally DID get an order confirmation. Thank goodness. Looks like I was one of the lucky ones.

I hope that everyone else is able to get their figures as well once the site goes back up.

Court Jester wrote:Your skills are weak, young jedi. 605XX's are the realm of the dark side of the force.

haha, i use the Schwartz anyways, so it's all good,...and yea, i got the "up" side of the Schawartz, cause the "up" side is always more powerful than the "down" side....

vaporretarder wrote:I'd just like to formally say this is all my fault,...i was the guy who goaded them into starting the pre-order when they did,...(go look at their facebook page, and read the comments on the SG Drift picture on their wall,...I'm Jay) https://www.facebook.com/photo.php?fbid=290913730967612&set=a.152760178116302.31570.151255348266785&type=1&ref=nf haha

anyways, to make a long story short, I at least got my order in,....i'm pretty sure my lightning fast fingers got the VERY first order in,...my order number is 60600,...and I double dog dare someone to have a lower number,...if ya do you win a nice shiny penny! (maybe we can have a mini-contest here to see who DID get the first order, i'm just kinda curious actually)

60575 for me.

Diem wrote:

vaporretarder wrote:I'd just like to formally say this is all my fault,...i was the guy who goaded them into starting the pre-order when they did,...(go look at their facebook page, and read the comments on the SG Drift picture on their wall,...I'm Jay) https://www.facebook.com/photo.php?fbid=290913730967612&set=a.152760178116302.31570.151255348266785&type=1&ref=nf haha

anyways, to make a long story short, I at least got my order in,....i'm pretty sure my lightning fast fingers got the VERY first order in,...my order number is 60600,...and I double dog dare someone to have a lower number,...if ya do you win a nice shiny penny! (maybe we can have a mini-contest here to see who DID get the first order, i'm just kinda curious actually)

60575 for me.

looks like we have a leader in the ranks so far haha

God damnit. Another evening that I came straight home to preorder that I could have used for doing errands. This is whole ordering process is stupid.

Well my order is showing and I got an email yesterday confirming so I presume I'm in!

Strangely I have now received another email which appears to be a confirmation for a half completed transaction showing no shipping info

harrogatebantam31 wrote:Well my order is showing and I got an email yesterday confirming so I presume I'm in!

Strangely I have now received another email which appears to be a confirmation for a half completed transaction showing no shipping info

Ummm, ok? Glad to know they have their crap together.

Delicon wrote:

harrogatebantam31 wrote:Well my order is showing and I got an email yesterday confirming so I presume I'm in!

Strangely I have now received another email which appears to be a confirmation for a half completed transaction showing no shipping info

Ummm, ok? Glad to know they have their crap together.

It appears to be an order status update so I'm guessing relates to the actual pre-order that has gone through. Other than my membership each year I've never actually purchased anything as the shipping costs to the uk are so high so I'm not sure how his will all work.

To add to the funtastic funsanity, my newly paid (as of a day ago) and invoiced membership is now expired!

It's like a sadistic Saw game of musical chairs... weeeee!

Court Jester wrote:To add to the funtastic funsanity, my newly paid (as of a day ago) and invoiced membership is now expired!

It's like a sadistic Saw game of musical chairs... weeeee!

:lol:

My membership update was screwed up as well, I had to call and they took care of it really quickly and pleasantly.


Unfortunately I was not able to get any of my attempts through before the shut down, so I have to try again.

Thanks B, I'm on it.

fantastic.... they sold through 20% of their stock in 20min WITH massive credit card reading problems, I'd have to hazard a guess that the remainder will last an hour once pre-orders go live again, so effin glad that this is the first year I've ever signed up to TFCC and that I need both Runabout and Runamuck for my Infiltration set......

y'know guaranteeing 24 hour availability for pre-orders doesn"t seem like too much to ask for, does it? 1 full day of availability? Just 1 effin day?

Hellscream85 wrote:fantastic.... they sold through 20% of their stock in 20min WITH massive credit card reading problems, I'd have to hazard a guess that the remainder will last an hour once pre-orders go live again,

Well, I won't get one then. I actually managed to find a job and start tomorrow- after three effing years and 1,046 applications in 20 states- and this happens.

I quit. Damn you FunPub's credit card company. Damn you to the furthest, deepest depths of the 10th level of Hell for screwing this up. My only hope is that things fail tomorrow, too.

Court Jester wrote:To add to the funtastic funsanity, my newly paid (as of a day ago) and invoiced membership is now expired!

Fantabulous. Mine is due on Thursday, and I was hoping to get the pre-orders in and done long before that. (Actually, my subscription due date isn't supposed to be until April--yet another thing they messed up.)

I was one of the lucky ones. I got my order processed on my 3rd attempt. Damn those blasted "unknown error" messages I kept getting on my Mastercard, but my Visa worked and I got my confirmation e-mail.

Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

El Duque wrote:Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

Um, no. Are you serious? Is there anything about these charges (i.e., what is purchased/where the purchase is made etc.) that any of the fraudulent charges had in common so that we know what to look out for?

xyl360 wrote:

El Duque wrote:Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

Um, no. Are you serious? Is there anything about these charges (i.e., what is purchased/where the purchase is made etc.) that any of the fraudulent charges had in common so that we know what to look out for?

Seconded. WTF?

breastforce wrote:

xyl360 wrote:

El Duque wrote:Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

Um, no. Are you serious? Is there anything about these charges (i.e., what is purchased/where the purchase is made etc.) that any of the fraudulent charges had in common so that we know what to look out for?

Seconded. WTF?

Whenever this sort of thing happens I throw my eyes at TFScource, but if they still can't keep their shit sorted by now I'd be astonished they're still in business. If it's TFCC who's at fault here, then I think there may have something other than the limited processing power of the CC company being what made TFCC change.

FunPub never ceases to amaze me.

El Duque wrote:Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

You have got to be kidding. Why wouldn't they have a secured connection? This company looks more and more like ametures.

Any news on a time from the Retard-icons, I mean Funpuds, I mean Funpub?

I worked all nite I got to sleep some time today.

I cannot believe I'm still waiting around.

Vicalliose wrote:I cannot believe I'm still waiting around.

Same. But DAMNIT, I want Runabout. Don't give two sh*ts about drift.

Don't wait around. By the time the west coast side of the fandom come in to check the boards, there will be a backlash as hype for the exclusives will hit a low in regards to the potential of having compromised credit card information. Unfortunate.

I remember seeing the twitter posts of the club in regards to MTV.com site's "geek" column. At the time I thought, wow - now that's a whole new audience of neo geek - good and bad. I digress (read: just sayin).

I'm following my credit card, and told customer service about my concerns. They've taken precautions, and I have my contingencies lined up. Perhaps I should have sat this one out.

In any case, today I'm proud of the community for spreading the word in the manner they have chosen. Level headed, and for the most part, non-accusatory. One thing is for sure, TFCC is on notice by a portion of the fandom. The sales are going to reflect this, I presume.

Hmmph. I didn't make it into that half hour time-frame before but I'll still check my card.

El Duque wrote:Just curious, for those of you who actually managed to get your orders to go through has your CC been hit with fraudulent charges? Mine has and I know a number of members on TFW2005 have as well.

yup the next day i got a call from my cc company saying there was a charge of about $250 from a kmart in austraila of all places. i go to log in and find my membership is supposedly expired not even 4 days after i renewed my membership yet i was billed the $40 for the club. seriously WTF FUNPUB?

going to call them today to find out what is going on.

alternator77 wrote:yup the next day i got a call from my cc company saying there was a charge of about $250 from a kmart in austraila of all places.

I hope Burn got some nice stuff while he was there.

In all seriousness, this sounds bad...really super duper bad.

Delicon wrote:

alternator77 wrote:yup the next day i got a call from my cc company saying there was a charge of about $250 from a kmart in austraila of all places.

I hope Burn got some nice stuff while he was there.

In all seriousness, this sounds bad...really super duper bad.

not if he ordered from kmart as you never know what youre going to get

Delicon wrote:

alternator77 wrote:yup the next day i got a call from my cc company saying there was a charge of about $250 from a kmart in austraila of all places.

I hope Burn got some nice stuff while he was there.

In all seriousness, this sounds bad...really super duper bad.

OK, THAT is messed up. If TFCC was capable of doing dirty deeds of that caliber, even if they are changing their CC processor, I don't know if I want to do business with them anymore.

Seriously, you KNOW that's not Pete in Australia running up credit card bills. Place blame where it's due. I'm guessing the card number got nabbed through the small credit card company.

gothsaurus wrote:Seriously, you KNOW that's not Pete in Australia running up credit card bills. Place blame where it's due. I'm guessing the card number got nabbed through the small credit card company.

Gah, this is crazy. Makes you worried about buying anything online. My card hasn't been used as yet. I'm assuming thet I will be debited for the Runabouts when the order is more imminent?

@OhSlag support is testing the new link. Could be a little bit. We will tweet when ready.

So, they're testing, that's a good sign.

I haven't seen anything weird on my card but that transaction is still showing as processing. Is everyone else getting the same thing?

Called in this morning as they requested. They took all the info, and acknowledged that they had a handful of members reporting similar situations. They went on to say with the large number of orders they processed and only a few reporting issues they do not feel they problem is with them.

El Duque wrote:Called in this morning as they requested. They took all the info, and acknowledged that they had a handful of members reporting similar situations. They went on to say with the large number of orders they processed and only a few reporting issues they do not feel they problem is with them.

According to the TCC FB page, they have only had one call.

Delicon wrote:

El Duque wrote:Called in this morning as they requested. They took all the info, and acknowledged that they had a handful of members reporting similar situations. They went on to say with the large number of orders they processed and only a few reporting issues they do not feel they problem is with them.

According to the TCC FB page, they have only had one call.

and yet in that same conversation they acknowledge they've had a "handful" of situations.

gothsaurus wrote:Seriously, you KNOW that's not Pete in Australia running up credit card bills. Place blame where it's due. I'm guessing the card number got nabbed through the small credit card company.

I hope you're not implying that's what I meant. I'm just saying, they decided to use a second rate (and apparently shady at this point) credit card processor. For me, that's a huge breach of trust. Even if they were to shape up, which they apparently they are trying to, I'd be dubious to trust them again.

I doubt the CC#'s were stolen by the credit card processor themselves, otherwise this issue would be far more widespread (and it would be on the news as well). I'm sure that what happened was the CC processor's systems got hacked, giving thieves access to customer info/CC#'s. It happens all the time with plenty of companies and banks (large ones as well as smaller ones), but most of the time it doesn't get publicized because they're cautious to keep it quiet in order to avoid losing customers.

At this point, I'm just keeping an eye on my bank account, and after a few final bills/charges have hit my account which I'm waiting on, I'm going to call my bank and have them issue me a new card and cancel the one that is now likely in the hands of the thieves.

And by "shady" I meant they have either crap security measures or they have thieving employees. Most likely the prior though, since they already have difficulties handling a mass number of transactions. Either way, the company was second rate.

From Facebook:

"It looks like we might be up before the end of the business day. Stand by."

Take it with a grain of salt

Dr. Heavy B wrote:From Facebook:

"It looks like we might be up before the end of the business day. Stand by."

Take it with a grain of salt

I can but hope.


Edit: Approx 12 minutes ago:

"Maybe in the next hour or two... still in flux."

A few minutes ago:

"VERY close."

Midnight_Fox wrote:

Dr. Heavy B wrote:From Facebook:

"It looks like we might be up before the end of the business day. Stand by."

Take it with a grain of salt

I can but hope.


Edit: Approx 12 minutes ago:

"Maybe in the next hour or two... still in flux."

A few minutes ago:

"VERY close."

The shop has over run on the page but clicking it takes you nowhere

Dr. Heavy B wrote:

Midnight_Fox wrote:

Dr. Heavy B wrote:From Facebook:

"It looks like we might be up before the end of the business day. Stand by."

Take it with a grain of salt

I can but hope.


Edit: Approx 12 minutes ago:

"Maybe in the next hour or two... still in flux."

A few minutes ago:

"VERY close."

The shop has over run on the page but clicking it takes you nowhere

From their Facebook:

"You can see them on the front page of the store, but they are not available just yet."

Tried for the heck of it, and managed to get to the finalizing process before receiving a notification that the product was 'discontinued'. Still not ready yet, then.